Frequently Asked Questions


Baylor College of Medicine

For student health insurance inquiries, students are to contact the BCM offices listed below. Please note we do not accept third party inquiries from parents, insurance vendors, brokers, pharmacies or doctor’s offices.

Student Benefits Office

General questions about coverage including waiver or enrolling, waiver denials, coverage while on leave of absence, etc.

[email protected]

Student Account Services

Questions about Student Health Insurance Plan (SHIP) billing and credits.

[email protected]

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
Dial 988 from any phone to be immediately connected