Frequently Asked Questions

Contact

Baylor College of Medicine

For student health insurance inquiries, students are to contact the BCM offices listed below. Please note we do not accept third party inquiries from parents, insurance vendors, brokers, pharmacies or doctor’s offices.

Student Benefits Office

General questions about coverage including waiver or enrolling, waiver denials, coverage while on leave of absence, etc.

[email protected]
1 (713) 798-1500

Student Account Services

Questions about Student Health Insurance Plan (SHIP) billing and credits.

[email protected]
1 (713) 798-4322

Benefits/Claims

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX  75266-0044
1 (855) 267-0214
BCBS Customer Service
1 (800) 451-0287
Medical Providers Call
1 (855) 267-0214
Dental Customer Service

EyeMed

1 (844) 684-2255
Customer Service

24/7 Nurseline

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected

BCBSTX Internet Help Desk

Call for questions about your Blue Access for Members account.
The Internet Help Desk is available 24 hours a day, 7 days a week.