Frequently Asked Questions
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Baylor College of Medicine

For student health insurance inquiries, students are to contact the BCM offices listed below. Please note we do not accept third party inquiries from parents, insurance vendors, brokers, pharmacies or doctor’s offices.

Student Benefits Office

General questions about coverage including waiver or enrolling, waiver denials, coverage while on leave of absence, etc.

ask-studentinsurance@bcm.edu
1-713-798-1500

Student Account Services

Questions about Student Health Insurance Plan (SHIP) billing and credits.

sas@bcm.edu
1-713-798-4322

Enrollment Information

Academic HealthPlans, Inc. Hours: M-F 8AM-5PM (CST)
PO Box 1605
Colleyville, TX  76034

 
1-855-856-4117
Toll-Free
 

Benefits/Claims Information

Blue Cross and Blue Shield of Texas
PO Box 660044
Dallas, TX  75266-0044

1-855-267-0214
BCBS Customer Service Hours: M-F 8AM-8PM (CST)
 
1-800-451-0287
Medical Providers Call
 
1-855-267-0214
Dental Customer Service
 

24/7 Nurseline

1-800-581-0368